Legal
Refund Policy
When you get your money back, stated in plain terms.
Last updated 21 August 2026
When you get a full refund
If we cancel a course before it starts, you are refunded in full.
If a trainer does not deliver the sessions that were scheduled, you are refunded in full for the sessions not delivered.
If you cancel your enrolment before the first live session of the cohort takes place, you are refunded in full.
After the course has started
Once the first live session has taken place, refunds are considered case by case. Cohorts are small, and a seat you hold is a seat someone else could not take, so we cannot refund simply because a course was not attended.
If something went wrong, tell us. We would rather fix it than argue about it.
Missed sessions
Missing a session is not by itself grounds for a refund. Sessions are live, and are not repeated or recorded.
Speak to your trainer. Cohorts are small enough that most trainers can help you catch up.
Mentorship bookings
A mentorship slot cancelled at least 24 hours before the start time is refunded in full.
If the trainer does not attend a slot you booked, you are refunded in full.
How to request one
Write to support@trainistan.com with your account email and the course name, and tell us what happened.
We respond within one working day. Approved refunds are returned by the method you paid with, and the time it takes to appear depends on your bank or payment provider.
Questions about this page can go to support@trainistan.com.